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NetAtlas Workgroup User’s Guide
221
CHAPTER 20
Troubleshooting
This chapter covers potential problems and the corresponding remedies.
20.1 Installation Problems
20.2 Problems Accessing the EMS
Table 125 General Installation Problems
PROBLEM CORRECTIVE ACTION
The EMS or
PostgreSQL
will not install
properly
Make sure that the computer meets the minimum hardware and software
requirements. See the quick start guide for more information.
Close all programs before the installation.
Remove any previous versions of the EMS software from your computer. See Section
20.4 on page 222 for information on how to do this.
Re-install the EMS.
Table 126 Problems Accessing the EMS
PROBLEM CORRECTIVE ACTION
When I click the
Switch Manager
icon, I cannot
access the EMS
Make sure the ODBC driver is configured properly to connect to the EMS
database. Refer to the Quick Start Guide for more information.
Shut down and restart both PostgreSQL and the SNMPc manager.
EMS may already be running. Check your Windows task bar.