Obtaining Technical Assistance
6-13
Obtaining Technical
Assistance
You can receive assistance for installing and troubleshooting an ATM
Backbone SwitchModule by calling either your 3Com reseller or 3Com
network supplier. Be prepared to supply a representative with the
following information:
■
Description of the problem
■
Steps you have taken to try and correct the problem
■
Type and software version of the CoreBuilder 5000 management
module being used
■
Version of software installed on your ATM Backbone SwitchModule,
Ethernet or FDDI SwitchModule, and DMM
■
Status of the front panel LEDs
■
Configuration of your hub. (You may find it helpful to refer to the
Slot Usage Chart shipped with the
CoreBuilder 5000 Integrated
System Hub Installation and Operation Guide
for a record of this
information.)
See Appendix B for instructions on how to get technical support for
your product.