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Chapter 10: Solving Problems ● 84
Troubleshooting Checklist
If you encounter difficulties installing or using your Adaptec RAID controller, check these
items first:
● With your computer powered off, check the connections to each disk drive, power supply,
LED connector, and so on.
Try disconnecting and reconnecting disk drives from the Adaptec RAID controller.
● Check that your Adaptec RAID controller is installed in a compatible PCIe expansion slot.
To double-check the bus compatibility of your controller, see About Your RAID Controller
on page 17.
● Ensure that your Adaptec RAID controller is firmly seated and secured in the PCIe
expansion slot.
● If your Adaptec RAID controller is not detected during system boot, try installing it in a
different compatible expansion slot. (See page 47 for instructions.)
● Did the driver install correctly?
● If you have external disk drives (or other devices), are they powered on?
● Check the Readme on the installation DVD for compatibility issues and known problems.
If you are still unable to resolve a problem, you can find additional troubleshooting
information and direction on the Adaptec Web site at www.adaptec.com or the Support
Knowledgebase at ask.adaptec.com.
Monitoring Disk Drives Status
You can use the ‘blink’ feature of Adaptec Storage Manager to monitor the status of your SAS
and SATA disk drives. When you blink a specific disk drive or set of disk drives, the LED(s) on
the selected disk drives flash.
This table describes the LED flash states.
For more information about backplanes, see Backplane Connections on page 92. For more
information about using Adaptec Storage Manager to monitor your disk drives, refer to the
Adaptec Storage Manager User’s Guide or the online Help.
Silencing the Alarm
If your Adaptec RAID controller includes an alarm, the alarm will sound when an error occurs. To
silence the alarm, use Adaptec Storage Manager (see
Managing Your Storage Space
on page 79.)
OR Serial
Select
(see
Modifying Your Controller’s Configuration
on page 110.)
Controller Device State Slot State LED Flash State
Failed Device is faulty On
Rebuilding Device is rebuilding Slow flash
Blink Identify the device Fast flash
Other No error Off