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CHAPTER 6: TROUBLESHOOTING
If the Pre-boot System Assessment completes successfully, the following
message will appear on your screen.
“Do you want to run the remaining memory tests? This will
take about 30 minutes or more. Do you want to continue?
(Recommended).”
Press <y> to continue if you are experiencing memory issue, otherwise 5.
press <n> to nish PSA testing. e following message will appear on the
screen.
“Pre-boot System Assessment complete.” No Diagnostic Utility
Partition identied. Select OK to reboot your computer.”
Press <o> to reboot your computer.6.
Software Diagnostic Tools
Pre-Boot System Assessment (PSA)
e computer runs the Pre-boot System Assessment (PSA), a series of initial tests
for the system board, keyboard, display, memory, hard drive, and so on.
To invoke PSA:
Restart the computer.1.
Press <F12> to access the 2. Boot Menu.
Select 3. Diagnostics and press <Enter>.
During the assessment, answer any questions that appear on the screen.4.
If a component fails the test, the computer stops and beeps. To stop the •
assessment and restart the computer, press <n>; to continue to the
next test, press <y>; to retest the component that failed, press <r>.
If you receive error code(s) during the Pre-boot System Assessment, •
write down the error code(s) and contact Alienware (for details, see
“CONTACTING ALIENWARE“ on page 70).