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CHAPTER 6: TROUBLESHOOTING
Save and close any open les or programs and shut down your computer
through the Start menu.
Scan the computer for spyware:
If you are experiencing slow computer performance, you frequently receive
pop-up advertisements, or you are having problems connecting to the Internet,
your computer might be infected with spyware. Use an anti-virus program that
includes anti-spyware protection (your program may require an upgrade) to scan
the computer and remove spyware.
Check the software documentation or contact the software manufacturer for
troubleshooting information:
Ensure that the program is compatible with the operating system installed •
on your computer.
Ensure that your computer meets the minimum hardware requirements •
needed to run the software. For more information see the software
documentation.
Ensure that the program is installed and congured properly.•
Verify that the device drivers do not conict with the program.•
If necessary, uninstall and then reinstall the program.•
Run the PSA Diagnostics:
If all the tests run successfully, the error condition is related to a software
problem.
A program is designed for an earlier version of Microsoft
®
Windows
®
Run the Program Compatibility Wizard:
e Program Compatibility Wizard congures a program so that it runs in an
environment similar to non-Windows operating system environment.
Windows Vista
®
Click 1. Start → Control Panel→ Programs→ Use an older program with this
version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
Windows
®
7
Click 1. Start → Control Panel→ Programs→ Programs and Features→ Use
an older program with this version of Windows.
In the welcome screen, click 2. Next.
Follow the instructions on the screen.
Other software problems
Back up your les immediately
Use a virus-scanning program to check the hard drive, or CDs