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CHAPTER 6: TROUBLESHOOTING
Power
When you press the power button, the computer does not turn on
If the computer is connected to a surge protector or UPS, make sure that •
the surge protector or UPS is securely connected to an electrical outlet, is
switched on and is working correctly.
Ensure that the electrical outlet is working properly by testing another •
device such as a radio or lamp that you know works. If the electrical outlet
is not working, contact an electrician or your power company for further
assistance.
Ensure all devices on the computer are properly connected to your computer •
and that the computer is properly connected to the surge protector or UPS.
For further assistance, contact Alienware support (for more information, see
“CONTACTING ALIENWARE“ on page 70).
Printer
e printer does not turn on
Ensure that the power cable is properly connected to an electrical outlet. •
Check if the electrical outlet is working properly by testing it with another •
device such as a radio or lamp that you know works. If the electrical outlet
is not working, contact an electrician or your power company for further
assistance.
e printer does not print
Check if the power cable is properly connected and the printer is properly •
connected to the computer. Make sure that the printer is turned on.
Check if the printer cable is damaged. If the printer cable is damaged, a •
replacement may be required.
Check if the printer is online. If the printer is ofine, press the online or •
ofine button to switch it to online.
If the printer is not the default printer, make sure that it is selected in the •
printer setup.
Reinstall the printer driver.•