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CHAPTER 6: TROUBLESHOOTING
Internet
Cannot browse the Internet or the Unable to locate host error
message appears
Check if you are connected to the Internet. •
Check if the web address typed into the address bar is correct. Try a dierent •
web address, or URL.
If the error message still appears, disconnect from the Internet Service •
Provider (ISP) and close the browser. Reconnect and open the browser.
If the problem persists, your ISP may be experiencing technical difculties. •
Internet connection is slow
Internet performance can be aected by the following factors:
e condition of the telephone or network cables being used. •
e condition of the network equipment at your ISP. •
e graphics or multimedia on Web pages. •
Multiple browsers, downloads, or programs open on your computer.•
Hard Drive Problems
Allow the computer to cool before turning it on
A hot hard drive may prevent the operating system from starting. Try allowing
the computer to return to room temperature before turning it on.
Run Check Disk:
Windows Vista
®
or Windows
®
7
Click 1. Start → Computer.
Right-click 2. Local Disk C:
Click 3. Properties→ Tools→ Check Now.
If the User Account Control window appears, click Continue.
Follow the instructions on the screen.4.