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7 Troubleshooting
This section gives instructions for using several IP utilities to diagnose
problems. A list of possible problems with suggestion actions is also
provided.
All the known bugs are listed in the release note. Read the release note
before you set up the switch. Contact Customer Support if these
suggestions do not resolve the problem.
7.1 Diagnosing problems using IP utilities
7.1.1 ping
Ping is a command you can use to check whether your PC can recognize
other computers on your network and the Internet. A ping command sends a
message to the computer you specify. If the computer receives the message, it
sends messages in reply. To use it, you must know the IP address of the
computer with which you are trying to communicate.
On Windows-based computers, you can execute a ping command from the
Start menu. Click the Start button, and then click Run. In the Open text box,
type a statement such as the following:
ping 192.168.1.1
Click
. You can substitute any private IP address on your LAN or a
public IP address for an Internet site, if known.
If the target computer receives the message, a Command Prompt window
appears as shown in Figure 52.