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Troubleshooting
General Operation
Problem Resolution
Erratic Operation If the CN-5000 is connected to a KVM switch, make
sure to power on the switch before powering on the
CN-5000.
Press and hold the Reset button (see p. 5), for
longer than three seconds.
Mouse Pointer Confusion If you find the display of two mouse pointers (local
and remote) to be confusing or annoying, you can
use the Toggle Mouse Display function to shrink the
non-functioning pointer. See p. 35 for details.
The Windows Client
Problem Resolution
Windows Client won’t
connect to the CN-5000.
DirectX 7.0 or higher must be installed on your computer.
Remote mouse pointer
is out of step.
1. Use the AutoSync feature (see Video Adjustment,
p. 36), to synch the local and remote monitors.
2. If that doesn’t resolve the problem, use the
Adjust Mouse feature (see Mouse
Movement, p. 32) to bring them back in step.
3. If the two methods shown above fail to resolve the
problem, use the Toggle Mouse Display function
(see p. 35).
Part of remote window
is off my monitor.
If Keep Screen Size (see p. 30) is not enabled, use the
AutoSync feature (see Video Adjustment, p. 36), to sync
the local and remote monitors. If it is enabled, see the
discussion under Config on p. 30.
The remote screen
display is rotated 90
o
Enable Keep Screen Size. See the discussion under
Config on p. 30 for details.
I can’t run Net Meeting
when the Windows
Client is running.
Enable Keep Screen Size. See the discussion under
Config on p. 30 for details.
2005-09-13
CN-5000 User Manual
92