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Single port PS2 KVM over IP
Shows a compound string o_ all available version numbers
. terminal
Starts the terminal passthrough mode for serial port . The key sequence ‘<esc> exit’ switches
back to command modus.
6. Troubleshooting
Q 001: The remote mouse doesn’t work or is not synchronous
A 001: Make sure the mouse settings in PS/2 KVM OVER IP match the mouse model. There are
some circumstances where the mouse synchronization process could behave incorrectly, refer
to Section 5.3.3 for further explanation.
Q 002: The video quality is bad or the picture is grainy
A 002: Try to correct the brightess and contrast settings (see Section 5.3.4) until they are out of a
range where the picture looks grainy. Use the auto adjustment feature to correct a flickering
video.
Q 003: Login on PS/2 KVM OVER IP fails.
A 003: Was the correct combination of user and password given? On delivery, the user ”super”
has the password ”PS/2 KVM over IP”. Moreover your browser must be configured to accept
cookies.
Q 004: The Remote Console window can’t connect to PS/2 KVM OVER IP.
A 004: Possibly a firewall prevents access to the Remote Console. Make sure the TCP port
numbers 443 or 80 are open for incoming TCP connection establishments.
Q 005: No connection can be established to PS/2 KVM OVER IP.
A 005: Check whether the network connection is working in general (ping the IP address of PS/2
KVM OVER IP). If not, check network hardware. Is PS/2 KVM OVER IP powered on? Check
whether the IP address of PS/2 KVM OVER IP and all other IP related settings are correct! Also
verify that all the IP infrastructure of your LAN, like routers etc., are correctly configured. Without
a ping functioning, PS/2 KVM OVER IP can’t work either.
Q 006: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the console system
and not transmitted to the host.
A 006: You have to define a so-called ’Button Key’. This can be done in the Remote Console
settings.
Q 007: In the browser the PS/2 KVM OVER IP pages are inconsistent or chaotic.
A 007: Make sure your browser cache settings are feasible. Especially make sure the cache
settings are not set to something like ”never check for newer pages”. Otherwise PS/2 KVM
OVER IP pages may be loaded from your browser cache and not from the card.
Q 008: Windows XP doesn’t awake from standby mode
A 008: This is possibly a Windows XP problem. Try not to move the mouse while XP goes in
standby mode.
Q 009: Using MacOS X a HTTPS connection fails
A 009: You have to install the PS/2 KVM over IP certificate using our certificate installer,
available on the utility CD. Please refer to the instructions on this CD for further information how