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Wireless G Router
SECTIONSTable of Contents 1 2 3 4 5 6 7 8 109
TROUBLESHOOTING
Problem:
The Setup Assistant cannot connect my Router to the Internet�
Solution:
If the Setup Assistant is not able to connect the Router to the Internet,
please check the following items:
1. Use the troubleshooting suggestions within the Setup Assistant�
If the troubleshooting screen does not open automatically, click
on the “Troubleshoot” button in the lower, right-hand corner of the
Setup Assistant window�
2. If your ISP requires a user name and password, make sure that you
have typed in your user name and password correctly� Some user
names require that the ISP’s domain be at the end of the name�
Example: “myname@myisp�com”� The “@myisp�com” part of the
user name may need to be typed as well as your user name�
If you continue to have no Internet connection, reference the section
titled “Manually Configuring Network Settings” (page 76 of this User
Manual) for alternate setup method�
Problem:
• The Setup Assistant completed installation, but my web browser
doesn’t work�
• I am unable to connect to the Internet� The Router’s “Modem” light
is off and the “Internet” light is blinking�
Solution:
If you cannot connect to the Internet, the “Modem” light is off, and the
“Internet” light is blinking, the problem may be that your modem and
Router are not connected properly�
1. Make sure the network cable between the modem and the Router
is connected� We strongly recommend using the cable that was
supplied with your cable or DSL modem for this purpose� The
cable should be connected at one end to the Router’s “Modem”
port, and at the other end to the network port on your modem�
2. Unplug the cable or DSL modem from its power source for three
minutes� After three minutes, plug the modem back into its
power source� This may force the modem to properly recognize
the Router�
3. Unplug the power to your Router, wait 10 seconds, and then
reconnect the power� This will cause the Router to reattempt
communication with the modem�
If the “Modem” light on the Router is not lit after completing these steps,
please contact Belkin Technical Support�
4. Try shutting down and restarting your computer�