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Troubleshooting
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Network difficulties
Other difficulties
The file size is too
large.
The size of the file will depend upon
many factors. The physical size of the
document and the amount of text /
graphics on each page are factors that
will affect the resulting file size. These
factors cannot be changed.
To produce the smallest scan file for a given docu-
ment, use the lowest resolution and Black and
White mode, and scan the smallest area possible.
Using the opposite settings (scanned in the highest
resolution, in the Color mode, and scanning the
largest area possible) will produce the largest-sized
file.
For Windows
®
: see Changing DSmobileCapture
scan settings (for Windows
®
) on page 27).
For Macintosh: see Changing DSmobileCapture
scan settings (for Macintosh) on page 36).
Difficulty Cause Suggestions
My wireless device
(computer, smart-
phone, tablet, etc.)
cannot access my
scanner via the wire-
less LAN network.
The Wi-Fi
®
switch of the scanner is set
to OFF.
Slide the Wi-Fi
®
switch to ON.
Four or more wireless devices are con-
nected to your scanner at a time.
Disconnect the wireless devices that are already
connected to the scanner. Then, try to connect
three or fewer wireless devices to the scanner.
Causes may vary. Set the Wi-Fi
®
switch to OFF, then set it to ON to
reconnect the scanner.
I forgot the login pass-
word to enter the
Home screen on the
browser.
Causes may vary. Reset the network settings (see Reset network set-
tings on page 57).
Difficulty Cause Suggestions
I do not have or lost
the Calibration Sheet.
Causes may vary. The special glossy calibration sheet that came with
your scanner will give you the best calibration re-
sults. To order a new Calibration Sheet, go to Broth-
er Mall at http://www.brothermall.com
.
I want use a USB hub. Causes may vary. Use your scanner without connecting to a USB hub.
A USB hub may not be able to supply enough pow-
er to the scanner.
I cannot charge my
scanner.
The scanner is on while you are trying
to charge it.
Turn the scanner off when you charge it.
The Li-ion battery is not installed cor-
rectly.
Make sure the Li-ion battery is installed in the cor-
rect direction (see the Quick Setup Guide).
Difficulty Cause Suggestions