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14 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Data Remains Print data remains in the machine’s memory. Re-start printing from your
computer.
Print data remains in the machine’s memory.
The USB cable was unplugged while the
computer was sending the data to the
machine.
Press Stop/Exit. The machine will
cancel the job and eject the page
that is being printed.
DR Mode in
Use
The machine is set to Distinctive Ring mode.
You can not change the Receive Mode from
Manual to another mode.
Set Distinctive Ring to Off.
(See Turning off the Distinctive Ring
on page 5-17.)
High
Temperature
The print heads are too warm. Allow the machine to cool down.
Ink Empty One or more of the ink cartridges is empty.
The machine will stop all print operations.
While memory is available, black and white
faxes will be received into memory. If a
sending machine has a color fax, the
machine’s ‘handshake’ will request that the
fax be sent as black and white. If the sending
machine has the ability to convert it, the color
fax will be received into memory as a black
and white fax.
Replace the ink cartridges.
(See
Replacing the ink cartridges
on
page 14-19.)
Insert
Original
The original was not inserted properly. See
Load originals
on page 2-1.
Low
Temperature
The print heads are too cold. Allow the machine to warm up.
Machine Error
XX
The machine has a mechanical problem. Call Brother Customer Service.
In USA: 1-800-284-4329
In Canada: 1-877-BROTHER
In Montreal: (514) 685-6464
Media Error
(MFC-3320CN
only)
The media card is either bad or not formatted. Reinsert the correct media card.
Near Empty One or more of the ink cartridges are running
out of ink. If a sending machine has a color
fax, the machine’s ‘handshake’ will request
that the fax be sent as black and white. If the
sending machine has the ability to convert it,
the color fax will be received into memory as
a black and white fax.
Order a new ink cartridge.
(See
Ordering accessories and
supplies on page ii.)
No File The media card in the media drive does not
contain a .JPG file.
Reinsert the correct media card.
No Response/
Busy
The number you dialed does not answer or is
busy.
Verify the number and try again.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION