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TROUBLESHOOTING AND MAINTENANCE
If You Are Having Difficulty with Your Machine
If you think there is a problem with your machine, make a copy first. If
the copy looks good, the problem is probably not your machine. Check
the difficulties below and follow the troubleshooting tips.
Printing or Receiving Faxes
Condensed Print and Horizontal Streaks;
Top and Bottom of Sentences Cut Off
If your copy looks good, you probably had a bad connection, with
static or interference on the phone line. Ask the other party to send a
fax again. If the copy looks bad, clean the scanner area. If there is
still a problem, call Brother dealer for service.
Vertical Black Lines When Receiving
The sender’s scanner may be dirty. Ask the sender to make a copy to
see if the problem is with the sending machine. Try receiving from
another fax machine. If the problem continues, contact the Brother
dealer for service.
Phone Line or Connections
Fax Machine Does Not Answer When Called
Make sure the machine is in the correct receiving mode for your
setup (either FAX, F/T (FAX/TEL) or TAD). Check for dial tone. If
possible, call your machine to hear it answer. If there is still no
answer, check the telephone line cord connection. Connect a standard
telephone handset to the machine’s telephone jack. If there is no
ringing when you call your machine, call your Telephone Company
to check the line.
No Dial Tone on the Handset
Press Speaker Phone––OR––Lift the handset. If you hear no dial
tone, check telephone line cord connections at the machine and wall
jack. Check that the handset is connected to the machine’s handset
jack. Test the wall jack with another single line telephone. If no dial
tone on the wall outlet, call your Telephone Company.