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Troubleshooting and routine maintenance
113
C
Menu access difficulties C
Copy difficulties C
Difficulties Suggestions
Key operations do not work. Check the control panel is fitted correctly on the machine.
Reinstall the control panel.
The machine beeps when you try to
access the Setup Receive and
Setup Send menus.
If Fax is not illuminated, press it to turn on Fax mode. The Setup Receive
setting (Menu, 2, 1) and Setup Send setting (Menu, 2, 2) are available only when
the machine is in Fax mode.
Difficulties Suggestions
Cannot make a copy.
Make sure that Copy is illuminated. (See Entering copy mode
on page 78.)
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
glass strip, or the corona wire for printing is dirty. (See Cleaning the scanner
on page 139 and Cleaning the corona wire on page 141.)
Printing difficulties
Difficulties Suggestions
No printout. Check that the machine is plugged in and the power switch is turned on.
Check that the toner cartridge and drum unit are installed correctly. (See
Replacing the drum unit on page 149.)
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Check that the correct printer driver has been installed and chosen.
Check to see if the LCD is showing an error message. (See Error and
maintenance messages on page 126.)
Check the machine is online: (Windows Vista
®
) Click the Start button,
Control Panel, Hardware and Sound, and then Printers. Right-click
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is
unchecked. (Windows
®
XP and Windows Server
®
2003) Click the Start
button and choose Printers and Faxes. Right-click
Brother MFC-XXXX Printer. Make sure that Use Printer Offline is
unchecked. (Windows
®
2000) Click the Start button and choose Settings and
then Printers. Right-click Brother MFC-XXXX Printer. Make sure that
Use Printer Offline is unchecked.
Contact your administrator to check your Secure Function Lock settings.
The machine prints unexpectedly
or it prints garbage.
Pull out the paper tray and wait until the machine stops printing. Then turn off
the machine and disconnect from the power for several minutes. (The
machine can be turned off for up to 60 hours without losing faxes stored in the
memory.)
Check the settings in your application to make sure it is set up to work with
your machine.
If you are using the parallel port connection, check that the port is BRMFC and
not LPT1.