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Troubleshooting
POWER ON SELF TEST MESSAGES
The following is an alphabetic list of error-and-status
messages that Phoenix BIOS and/or your operating
system can generate and an explanation of each message.
Error messages are marked with an *. The most
common errors are marked with a #. If an error message
is displayed that is not in this list, write it down and
check your operating system documentation both on
screen and in the manual. If you can find no reference
to the message and its meaning is not clear, contact
your support representative for assistance.
nnnn Cache SRAM Passed
Where nnnn is the amount of system cache in kilobytes
success-fully tested by the Power On Self Test. (This can
only appear if you have an SRAM PC Card installed.)
*Diskette drive A error or Diskette drive B error
Drive A: or B: is present but fails the BIOS Power On Self
Test diskette tests. Check to see that the drive is defined
with the proper diskette type in the Setup Utility, (See
BIOS Setup Utility on page 33 for more information) and
that the diskette drive is installed correctly. If the disk
drive is properly defined and installed, avoid using it and
contact your support representative.
*Extended RAM Failed at offset: nnnn
Extended memory not working or not configured prop-
erly. If you have an installed memory upgrade module,
verify that the module is properly installed. If it is prop-
erly installed, you may want to check your Windows
Setup to be sure it is not using unavailable memory
until you can contact your support representative.
nnnn Extended RAM Passed
Where nnnn is the amount of memory in kilobytes
successfully tested.
*Failing Bits: nnnn The hex number nnnn
This is a map of the bits at the memory address (in
System, Extended, or Shadow memory) which failed the
memory test. Each 1 (one) in the map indicates a failed
bit. This is a serious fault that may cause you to lose data
if you continue. Contact your support representative.
You have connected an
external monitor and
it does not display
any information.
Your BIOS setup is not set to
enable your external monitor.
Try toggling the video destination by pressing [FN]
and [F10] together, or check your BIOS setup and
enable your external monitor. (See the Video Features
submenu, located within the Advanced Menu of the
BIOS. (See BIOS Setup Utility on page 33 for more
information)
Your external monitor is not
properly installed.
Reinstall your device. (See External Monitor Port on
page 63 for more information)
Your operating system soft-
ware is not setup with the
correct software driver for
that device.
Check your device and operating system
documentation and activate the proper driver.
You have connected an
external monitor and it
does not come on.
Your external monitor
is not compatible with
your notebook.
See your monitor documentation and the
External Monitor Support portions of the
Specifications section. (See Specifications on page 91
for more information)
Miscellaneous Problems
An error message is
displayed on the screen
during the operation of
an application.
Application software often
has its own set of error
message displays.
See your application manual and help displays
screens for more information. Not all messages are
errors some may simply be status.
Problem Possible Cause Possible Solutions