Filter
Top Products
Multiple sheets feed into the machine at the same time.
Paper may not be loaded correctly.
Make sure the paper stack is loaded properly in the paper drawer or stack bypass, and
that the length guide of the paper drawer and the slide guides of the stack bypass are
adjusted correctly. (See “Loading Paper,” on p. 5-5.)
Sheets of paper may be sticking together.
Be sure to fan the paper stack before loading it in the paper drawer or stack bypass.
This keeps the sheets of paper from sticking together.
The paper drawer or stack bypass may contain too many sheets.
Make sure the paper stack in the paper drawer or stack bypass does not exceed the
paper limit guides. (See “Loading Paper,” on p. 5-5.)
Do not force the paper stack into the paper drawer or stack bypass.
Different types of paper may be loaded in the paper drawer or stack bypass.
Load only one type of paper.
Make sure you load paper that meets the paper requirements for the machine.
(See “Paper Handling,” on p. 5-2.)
Transparencies do not feed correctly.
Transparencies are loaded in the paper drawer.
Do not load transparencies in the paper drawer. Load them in the stack bypass.
Transparencies may not be loaded in the stack bypass correctly.
Make sure they are loaded properly. The transparencies should be loaded one by one
in the stack bypass. (See “Loading Paper in the Stack Bypass,” on p. 5-9.)
Transparencies for color copiers may be loaded in the stack bypass.
Do not use any transparencies for color copiers. They will cause a paper jam. Please
use transparencies recommended by Canon.
Repeated paper jams occur.
The paper you are using may be causing the jams.
Be sure to fan the paper stack before loading it in the paper drawer or stack bypass.
This keeps the sheets of paper from sticking together.
Check that the size, thickness, and type of the paper you are using and your printing
environment are within the specifications of the machine. (See “Paper Handling,” on p.
5-2.)
Remedy 2
Remedy 1
Cause 1
Remedy
Cause 3
Remedy
Cause 2
Remedy
Cause 1
Remedy 2
Remedy 1
Cause 4
Remedy 2
Remedy 1
Cause 3
Remedy
Cause 2
Remedy
Cause 1
6-14 If Trouble Occurs
6
Troubleshooting
***RG_Chap 06 3/4/04 7:47 PM Page 14