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Troubleshooting
#801
Problem 1 Whenever it communicates with the SMTP server in order to send e-mail, a timeout caused by the mail server side occurs.
Action Check to make sure the SMTP is operating normally. Check the network status.
Problem 2 During SMTP connection, an error is returned from the SMTP server.
Action Recheck your SMTP server settings.
Problem 3 The destination setting is not correct.
Action Check the destination settings.
Problem 4 When sending to a file server, an error caused by the server side occurs.
Action Check to make sure the file server is operating normally.
#802
Problem The SMTP server name setting is incorrect.
Action
Select the appropriate SMTP server name.
e-Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring E-Mail
Send Settings
#804
Problem No access privileges to folder.
Action
Make sure that the user name and password that is registered for the destination matches the user account (user name and
password) that is registered in the computer (file server).
#806
Problem 1 When sending to a file server, the specified user name and password are incorrect.
Action
Make sure that the user name and password that is registered for the destination matches the user account (user name and
password) that is registered in the computer (file server).
Problem 2 When sending e-mail, the specified destination is incorrect.
Action Check the registered e-mail destination settings.
#810
Problem While connecting to the POP server, an error is returned from the POP server.
Action 1 Check to see if the POP server address is entered correctly.
Action 2
Check with your network administrator to make sure that the mail server is operating normally and that the network is
operating normally.
#812
Problem The POP password setting is incorrect.
Action
Enter the correct POP password. Check the POP password in the settings notification documentation, etc. issued by the
contracted provider, or ask the network administrator.
#813
Problem The POP login name setting is incorrect.
Action Recheck your POP login name setting.
#822
Problem The job cannot be printed due to incorrect image format.
Action Repeat the operation.
#839
Problem The user name and password setting used for SMTP authentication is incorrect.
Action
Set the user name and password correctly.
e-Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring E-Mail
Send Settings
#846
Problem The error has occurred during the POP authentication.
Action
Recheck the setting and redo the operation.
e-Manual → Network Settings → Setting the Machine to Be Able To Send Scanned Documents → Configuring E-Mail
Send Settings
#852
Problem The error has occurred by shutting down the power switch while processing jobs.
Action Recheck the setting and redo the operation.
#853
Problem 1
The job was not able to be processed due to the reason why it was canceled from an application or operating system while
the print data was being sent to this machine from a computer etc.
Action Check the settings, and then repeat the operation.
Problem 2 While performing the secure printing, the job has been canceled for running out of time to process.
Action Start over the job as necessary.
Problem 3 The job using the secure printing has been sent when <Secure Print Settings> is turned <Off>.
Action
Set <Secure Print Settings> to <On>. Or send the job without the secure printing.
e-Manual → Security → Entering PIN for Printing (Secure Printing) → Setting Secure Printing
#995
Problem A document waiting to be sent or received has been canceled.
Action Try to send or receive the document again.