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Troubleshooting
Customer Support (U.S.A.)
If you cannot solve a problem by referring to the information
in this chapter, contact the Canon Customer Care Center at
1-800-OK-CANON, Monday through Friday, between 8:00 A.M.
and 8:00 P.M. EST. On-line support is available 24 hours a day at
http://www.canontechsupport.com.
Please have the following information ready when
contacting the Canon Customer Care Center:
• Product name (imageCLASS MF5960dn/MF5950dw)
• Serial number (a character string of 3 letters and a 5-digit
number; located on the rating label on the rear side of the
machine or on the label on inside of the machine’s front
cover)
Rating label
• Place of purchase
• Nature of the problem
• Steps you have taken to solve the problem and the results
IMPORTANT
If you attempt to fix the machine yourself
It may void the limited warranty.
Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical
support options*:
* Available support options are subject to change without notice.
• To perform step-by-step troubleshooting, send e-mail to
technical support, download drivers or support documents,
or view answers to frequently asked questions, visit http://
www.canon.ca/
• Free live technical support is available from 9 A.M. to 8
P.M. EST, Monday through Friday (excluding holidays), for
products still under warranty 1-800-OK-CANON
• To find the location of the authorized service facility nearest
you, visit http://www.canon.ca/ or call 1- 800-OK-CANON.
• If the problem cannot be corrected via these technical
support options, repair options are available from the
technical support personnel via the website at http://www.
canon.ca/
Please have the following information ready when
contacting the Canon Customer Care Center:
• Product name (imageCLASS MF5960dn/MF5950dw)
• Serial number (a character string of 3 letters and a 5-digit
number; located on the rating label on the rear side of the
machine or on the label on inside of the machine’s front
cover)
Rating label
• Place of purchase
• Nature of problem
• Steps you have taken to solve the problem and the results
IMPORTANT
If you attempt to fix the machine yourself
It may void the limited warranty.
When a Problem Cannot Be Resolved
WARNING
If the machine makes strange noises or emits smoke or
an odd odor
Turn OFF the power switch immediately, disconnect the
power cord, and contact the Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.
WARNING
If the machine makes strange noises or emits smoke or
an odd odor
Turn OFF the power switch immediately, disconnect the
power cord, and contact the Canon Customer Care Center.
Do not attempt to disassemble or repair the machine
yourself.