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9-1
Chapter
9
Troubleshooting
This chapter describes solutions for cases such as paper jam and when problems are not
solved.
Clearing Jams 9-2
Document Jams in the Feeder 9-2
Paper Jams in the Output Area 9-4
Paper Jams in the Multi-Purpose Tray 9-4
Paper Jams in the Paper Drawer (Drawer 1 or 2) 9-4
Paper Jams in the Back Cover and Duplex Unit 9-5
Paper Jams in the Front Cover 9-6
Paper Jams in the 2-sided Transport Guide 9-7
Onscreen Message 9-8
Error Codes 9-8
When <Incorrect Size/Setting> Appears 9-11
Troubleshooting 9-12
Check the Following First 9-12
Is the power switched ON? 9-12
Has the power switch been just turned ON? 9-12
Is the machine in the sleep mode? 9-12
Are the settings properly configured? 9-12
Is the Error indicator on or blinking? 9-12
Does a message appear on the screen? 9-13
Is the telephone line connected or configured properly? 9-13
If You Cannot Solve a Problem 9-13
When a Power Failure Occurs 9-14
Printing Results Are Not Good 9-15
Paper Curls 9-15
Paper Creases 9-16
Vertical Streaks Appear on the Output 9-17
Toner Smudges and Spatters Appear around Text and Images 9-18
The Bottom Edge of Paper or
Following Paper Has Smudge Marks 9-18
A Portion of the Page Is Not Printed 9-19
When a Problem Cannot Be Resolved 9-20
Customer Support (U.S.A.) 9-20
Customer Support (Canada) 9-20