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TroubleshootingChapter 13
Troubleshooting
Toner may be low or unevenly distributed.
•
Redistribute the toner inside the toner cartridge (
p. 12-7). If the problem
persists, replace the toner cartridge (
p. 12-7).
■
Cannot receive using Error Correction Mode (ECM).
The other party’s fax machine may not support ECM.
•
If this is the case, the document is received without ECM.
ECM may be disabled.
•
Make sure ECM on your FAX is enabled (
, p. 14-7).
•
Contact the other party to check if ECM on their fax machine is enabled.
■
Errors occur frequently while receiving.
The telephone lines may be in poor condition, or you may have a bad
connection.
•
Lower the reception speed (
, p. 14-10).
The other party’s fax machine may not be functioning properly.
•
Contact the other party and have them check that their fax machine is
functioning properly.
Copying Problems
■
Cannot make copies.
The document may not be loaded correctly.
•
Make sure the document is loaded correctly in the ADF (
p. 4-3).
•
Make sure the operation panel is closed.
The document may not meet the requirements for the FAX.
•
Make sure you load documents that meet the requirements for the FAX
(
p. 4-2).
■
MEMORY FULL appears in the LCD when making
multiple copies.
The FAX’s memory is full.
•
Print, send, or delete any documents stored in memory (
p. 9-5) to free up
space in the FAX’s memory, then start again.
The document you are copying may have too many graphics.
•
If multiple pages are being copied, separate the pages into smaller stacks. If
not, make the desired number of copies one at a time as needed.
Note
For additional troubleshooting, see
Printing Problems
, p. 13-18.