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CHAPTER
5-1
Hardware Installation Guide for Cisco Media Experience Engine 3000
OL-17000-01
5
Troubleshooting the Cisco MXE 3000
This chapter provides basic troubleshooting information to help you identify some common problems
that might occur with your Cisco
MXE 3000.
This chapter contains the following sections:
• Identifying System Problems, page 5-2
• Checking Connections and Switches, page 5-2
• Power-On Self Test (POST), page 5-3
• NMI Functionality, page 5-11
• Trouble Indicators and Status LEDs, page 5-11
• System LEDs and Internal Health LED Combinations, page 5-11
• Troubleshooting Undetermined Problems, page 5-12
• General Problem-Solving Tips, page 5-13
• Collecting Information for Technical Support, page 5-15
Use the information in this chapter to determine whether a problem originates with the hardware or the
software. For further assistance, contact your customer service representative.
Note The keyboard and mouse are supported by the BIOS for power-on self-test (POST) and the diagnostic
programs that are located in the device ROM.
When console redirection is enabled, all the tests available from a keyboard are accessible through the
console connection as well. (Mouse support, however, is not available through the console connection.)
You can run all the diagnostics and tests that are supported by the BIOS, with a few exceptions. Tests for
ports that are not supported by the Cisco
MXE 3000 software are invalid.
Caution Components that are not orderable as spare hardware options can only be replaced by a qualified service
technician. Once you have identified a faulty component, contact the Cisco Technical Assistance Center
(TAC).
Note Read the “Working Inside the Cisco MXE 3000 with the Power On” section on page 2-4 before opening
the chassis cover.