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Hardware Installation Guide for Cisco Media Experience Engine 3000
OL-17000-01
Chapter 5 Troubleshooting the Cisco MXE 3000
General Problem-Solving Tips
• Improperly seated or faulty power supply
• Loose or faulty power cord
• Power source problem
• Power on circuit problem
• Improperly seated component or interlock problem
• Faulty internal component
See the “Checking Connections and Switches” section on page 5-2.
POST Problems
Symptoms:
• Server does not complete POST
Note The server has completed POST when the system attempts to access the boot device.
• Server completes POST with errors
Possible problems:
• Improperly seated or faulty internal component
• Faulty KVM device
• Faulty video device
See the “Power-On Self Test (POST)” section on page 5-3.
Server Fault Indications
Symptoms:
• Server boots, but the internal health LED, external health LED, or component health LED is red or
amber
Note For the location of server LEDs, see the “System Board Components and LEDs” section on
page 1-6.
Possible causes:
• Improperly seated or faulty internal or external component
• Unsupported component installed
• Redundancy failure
• System overtemperature condition
See the “Troubleshooting Undetermined Problems” section on page 5-12.