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Hardware Installation Guide for Cisco Media Experience Engine 3000
OL-17000-01
Chapter 5 Troubleshooting the Cisco MXE 3000
Power-On Self Test (POST)
Action:
Step 1 Power down the server, and then reconnect the keyboard.
Step 2 Be sure no keys are depressed or stuck.
Step 3 If the failure reoccurs, replace the keyboard.
301-Keyboard Error or Test Fixture Installed
Possible Cause: Keyboard failure occurred.
Action:
Step 1 Power down the server, and then reconnect the keyboard.
Step 2 Be sure no keys are depressed or stuck.
Step 3 If the failure reoccurs, replace the keyboard.
303-Keyboard Controller Error
Possible Cause: System board, keyboard, or mouse controller failure occurred.
Action:
Step 1 Be sure the keyboard and mouse are connected.
Caution Only authorized technicians should attempt to remove the system board. If you believe the system board
requires replacement, contact your support representative before proceeding.
Step 2 If the problem persists contact your Cisco representative to arrange for repair.
304-Keyboard or System Unit Error
Possible Cause: Keyboard, keyboard cable, mouse controller, or system board failure.
Action:
Step 1 Be sure the keyboard and mouse are connected.
Caution Only authorized technicians should attempt to remove the system board. If you believe the system board
requires replacement, contact your support representative before proceeding.
Step 2 If the problem persists contact your Cisco representative to arrange for repair.