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Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide
OL-24619-02
Chapter 6 Troubleshooting the System Hardware
Undetermined Problems
Undetermined Problems
Use the information in this section if the diagnostic tests did not identify the failure, the devices list is
incorrect, or the system is inoperative.
Note Damaged data in CMOS can cause undetermined problems.
Note Damaged data in BIOS code can cause undetermined problems.
Table 6-1 Ethernet Troubleshooting Chart
Ethernet Controller
Problem Actions
Ethernet link status
LED does not work.
Check the following:
• Make sure that the switch to which the WAVE appliance is connected is
powered on.
• Check all connections at the Ethernet controller and the switch.
• Use another port on the switch.
• If the switch does not support autonegotiation, manually configure the
Ethernet controller to match the switch.
(Both sides of the connection must be set the same. Mixing
autonegotiation and hard-coded configurations will result in half duplex,
which causes a CRC error on the interface.)
• If you manually configured duplex mode, make sure that you also
manually configure the speed.
The Ethernet activity
LED does not work.
Check the following:
• The network might be idle. Try sending data from this appliance.
• Check all connections at the Ethernet controller and the switch.
• Use another port on the switch.
Data is incorrect or
sporadic.
Check the following:
• Make sure that you are using Category 5 or higher cabling when operating
the appliance at 100 Mbps or 1000 Mbps.
• Make sure that the cables do not run close to noise-inducing sources such
as fluorescent lights.
• Make sure the RJ-45 jack is securely latched (avoid cables with broken
latches).
The Ethernet
controller stopped
working without
apparent cause.
Check the following:
• Try a different connector on the switch.
• If you suspect the adapter is faulty, contact the Cisco Technical Assistance
Center (TAC).