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6-8
Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide
OL-24619-02
Chapter 6 Troubleshooting the System Hardware
Error Symptoms
Table 6-7 Power Problems
Symptom FRU or Action
The power-control button does
not work (the appliance does
not start).
Note The power-control
button will not
function until 20
seconds after the
appliance has been
connected to power.
1. Verify the following items:
a. The power cables are properly connected to the appliance.
b. The electrical outlet functions properly.
2. If you just installed a hardware option, remove it, and restart the
appliance.
3. See the “Undetermined Problems” section on page 6-4.
The appliance does not power
down.
1. Turn off the appliance by pressing the power-control button for 5
seconds.
2. Restart the appliance.
3. If the power-control button does not work, disconnect the power
cord for 20 seconds. Reconnect the power cord and restart the
appliance.
The appliance unexpectedly
shuts down, and the LEDs on
the operator information panel
are not lit.
See the “Undetermined Problems” section on page 6-4.
Table 6-8 Console Port Problems
Symptom FRU or Action
A console connection does not
work. For more information
about the console port, see the
“Console Port Connector”
section on page 1-6.
1. Verify that the console device is connected to the correct port (see
the “Console Port Connector” section on page 1-6).
2. If using the mini-USB console port, verify that the driver has been
installed (see the “Console Port Connector” section on page 1-6).