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Cisco Wide Area Virtualization Engine 594 and 694 Hardware Installation Guide
OL-24619-02
Chapter 6 Troubleshooting the System Hardware
Error Symptoms
–
BIOS level
• WAAS system software type and version level
To eliminate confusion, identical systems are considered identical only if they meet all these conditions:
• Are the exact machine type and models
• Have the same BIOS level
• Have the same devices or attachments in the same locations
• Have the same cabling
• Have the same WAAS software versions and levels
• Have the same configuration options set in the system
• Have the same setup for the operating system control files
Comparing the configuration and software setup in working and nonworking systems might help to
resolve the problem.
Error Symptoms
You can use the error symptom tables to find solutions to problems that have definite symptoms.
In the following tables (Table 6-2 to Table 6-8), the first entry in the “Cause and Action” column is the
most likely cause of the symptom.
Table 6-2 Hard Disk Drive Problems
Symptom Cause and Action
Hard disk drive stops
responding during system
startup.
1. Remove the hard disk drive that stopped responding and try
starting the appliance again.
2. If the system starts successfully, the drive that you removed needs
to be replaced.
A hard disk drive was not
detected while the operating
system was being started.
Reseat all hard disk drives and cables.
Table 6-3 General Problems
Symptom Cause and Action
Problems such as broken cover
latch or indicator LEDs not
working.
Broken component. Call your customer service representative.