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Chapter 5 TroubleShooting
52
1 Error Messages
Indication Description Corrective actions
RibonOut Ribbon end Check the contents and clear with the Stop key.
Install the ribbon.
Check that ribbon winds properly.
Correct the faulty setting of the print mode
(direct-thermal or thermal-transfer).
OverHeat PCB overheat Turn off the power and reset the printer. If this
recurs, contact our service personnel.
Fan stop Fan stops Check for fan stop caused by the problems such
as foreign matter in the air vent.
Automatically returned if the fan turns again.
If disassembling is needed to remove foreign
matter or the problem cannot be resolved,
contact our service personnel.
OP Err Option board
abnormal
Turn off the power and reset the printer. If this
recurs, contact our service personnel.
Cut Err Auto-cutter abnormal
(such as poor
engagement)
Check the contents and clear with the Stop key.
If this cannot be cleared, turn off the power and
remove foreign matter from the auto-cutter.
If this recurs, contact our service personnel.
ROM Err ROM checksum error Turn off the power and reset the printer. If this
recurs, contact our service personnel.
RAM Err RAM check error Turn off the power and reset the printer. If this
recurs, contact our service personnel.
−− System error (such as
timerorCPU
malfunction)
First protect the system, then turn off the power
and reset the printer. If this recurs, contact our
service personnel.