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Chapter 7 Troubleshooting
- 52 -
Symptom Check Remedy
Text is not printed
cleanly.
1. Is the paper and ribbon loaded
properly?
2. Is the print density too dark or faint?
3. Is the platen dirty or deformed?
4. Is the printhead dirty? Is a label stuck?
5. Are you using a genuine Citizen ribbon
or its equivalent?
6. Is the printhead position proper for the
media being used?
1. Load the paper and ribbon properly.
2. Set the proper print density via the
menu or control software.
3. If the platen is dirty, remove the dirt
using ethyl alcohol. If the platen is
deformed, contact our service
personnel for replacement.
4. If the printhead is dirty, wipe it off with
the head cleaning pen. If a label is
stuck, remove it.
CAUTION: Avoid using metallic tools
to remove labels stuck inside the
printer. (Metallic tools may damage
the printhead.)
If label adhesive material is stuck to
the printhead, wipe it off with ethyl
alcohol.
5. Use a genuine Citizen ribbon or its
equivalent.
6. Adjust the printhead position, using the
printhead adjustment lever.
Print position changes. 1. Is the paper and ribbon loaded
properly?
2. Is the platen dirty or deformed?
3. Are you using a genuine Citizen ribbon
or its equivalent?
4. Are the contents of the data and signals
from the computer proper?
5. Are the values of the Menu set proper?
6. Is the media sensor level proper for the
media being used?
1. Load the paper and ribbon properly.
2. If the platen is dirty, remove the dirt
using ethyl or isopropyl alcohol.
If the platen is deformed, contact our
service personnel for replacement.
3. Use a genuine Citizen ribbon or its
equivalent.
4. If a message of “ERROR RS-232C”
etc is displayed on the LCD, check the
contents of the software and the
communication conditions set on the
computer.
5. Set the proper values of the Menu set
from the control panel or your PC.
6. Incorrect sensor level may cause the
printer to miss some or all of the
end-of-label marks on the media.
Ribbon wrinkles. 1. Is the ribbon tension proper for the
media being used?
2. Is the ribbon guide plate guiding the
ribbon evenly?
1. Adjust the ribbon tension properly
(see P27).
2. Adjust the setting angle of the ribbon
guide plate.