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Chapter 3: Setting up the Printer 21
11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide
Test the printer
If the printer is functioning normally, it will beep once. If it responds differently, look in Chapter 4: Using the Printer,
“Troubleshooting the printer” (page 26) or use the interactive tech support tool on the website, www.cognitivetpg.com, or
contact CognitiveTPG for technical support.
The printer will arrive for installation pre-congured. The printer’s current conguration appears on the test (diagnostics)
printout. However, if you would like to run a new print test or check the congurations, you can run a diagnostics printout
detailing the current conguration.
To run a diagnostic test:
1 Make sure paper is in the printer (1).
2 Open the receipt cover (2).
3 Press and hold the paper feed button (3).
4 Close the receipt cover, continually holding the paper
feed button until the conguration printout begins (4).
For further instructions, see Chapter 4: Using the printer,
“Conguring the printer” (page 20).
For USB printers only:
Guide the USB cable through the strain relief and out the slot in the connector cover, as shown in the illustration. The
USB cable ts underneath the power supply and cash drawer cables. The RS-232C cable routes straight out the back when
attached.
Cable routing
To prevent the printer from becoming unplugged accidentally, make sure the cables are routed as shown in the illustration
below.
Receipt Cover
Paper Feed Button
1
2
4
3