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Chapter 1: About this Guide 5
11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide
Chapter 1: About this Guide
How to use this guide
The guide is designed to help you nd the information you need quickly and easily, whether you are installing, servicing,
or making adjustments to a CognitiveTPG printer.
For basic printer setup, refer to Chapter 3: Setting up the Printer. This section has been written under the assumption that
the printer will arrive pre-congured. For instructions on checking the conguration or reconguring the printer, look in
Chapter 4: Using the Printer.
Having problems? Check the troubleshooting section in the back of Chapter 4.
Need paper specs? Look in Chapter 5: Paper and Supplies.
Where to nd advanced technical information
Since CognitiveTPG printers are shipped pre-congured and have been designed to operate with no maintenance, this
guide provides only essential technical and conguration information. CognitiveTPG also has a Programming Guide
for this printer with more detailed discussion of programming capabilities. The A799 Programming Guide has been
developed as a companion to the User Guide and includes additional programming information. The A799 Service Guide
is available to qualied service technicians who have been certied by CognitiveTPG to perform advanced procedures.
Because of the printer’s wide array of printing capabilities, you may prefer to contact CognitiveTPG support for more
assistance.
Download manuals and drivers
The A799 Setup Guide, A799 User Guide, A799 Programming Guide, and various printer drivers can be downloaded
from the CognitiveTPG website in .pdf format: http://www.CognitiveTPG.com, under “Downloads.”
Support
For more advanced procedures and troubleshooting, you may need to refer to the printer’s programming or service guides
or speak to CognitiveTPG technical support. Your CognitiveTPG representative is also able to provide you with necessary
information.
Additional information about CognitiveTPG’s products and services is posted on the CognitiveTPG website, at http://
www.CognitiveTPG.com. The website can also direct you to service and support within your area, or e-mail: support@
cognitivetpg.com.