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Chapter 5: Paper and Supplies 33
11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide
Chapter 5: Paper and Supplies
Ordering from CognitiveTPG
Printer parts, accessories, and small quantities of paper can be ordered directly from CognitiveTPG. While the
CognitiveTPG part numbers are listed here for your convenience, keep in mind that these numbers may change before this
guide is outdated. To place an order or get more non-technical information, call your CognitiveTPG representative or the
sales line at (800) 732-8950.
CognitiveTPG is able to provide paper in small lots to facilitate product evaluation and testing. Contact your
CognitiveTPG representative for more information on ordering.
Ordering thermal paper
Thermal paper specications
The printer requires qualied thermal paper with the following dimensions:
Width Diameter Length
58 ± 0.2 mm (2.28 ± 0.01”) 90 mm max. (3.54”) 322’ nominal
60 ± 0.2 mm (2.36 ± 0.01”) 90 mm max. (3.54”) 322’ nominal
80 ± 0.2 mm (3.15 ± 0.01”) 90 mm max. (3.54”) 322’ nominal
82.5 ± 0.2 mm (3.25 ± 0.01”) 90 mm max. (3.54”) 322’ nominal
The paper must not be attached at the core. Use paper with a colored stripe at the end to indicate that the paper is running
low, required when the printer is positioned vertically.
The above gures are based on a core diameter of 22 ± 0.5 mm (0.87”) outside,11.5 ± 0.5 mm (0.45”) inside.