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Chapter 4: Using the Printer 29
11/2012 A799-UG00001 Rev. D A799 Two-Color Thermal Receipt Printer: User Guide
Troubleshooting the printer
The printer is simple and generally trouble-free, however unexpected conditions may arise. Use the charts below to
diagnose and solve these printer conditions, or use the interactive tech support tool at www.cognitivetpg.com. To resolve
complex issues, you may need to contact a service representative.
If unexpected conditions arise while installing the USB driver, take a look in the FAQ section located at
www.cognitivetpg.com.
Printer tone and green LED
Condition Possible causes What to do Where to go for more information
Green LED, quick steady Paper out Load a new paper roll Chapter 3: Setting up the Printer,
ashing “Load or change the receipt paper”
(See page 12)
Receipt cover open Close the cover
Knife unable to home Stop using the printer Contact your authorized service
representative.
Green LED, slow steady Paper is low Load a new paper roll Chapter 3: Setting up the Printer,
ashing (if paper low sensor is “Load or change the receipt paper”
installed) (See page 12.)
Other problems may Stop using the printer Contact your authorized service
be indicated representative
Printer beeps Printer has been turned No action is required
(two-tone—low frequency, on and is ready to operate
high frequency)
Printer beeps and ashes These all indicate serious Stop using the printer Contact your authorized
green LED in various conditions service representative
combinations