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201
Table 15. LCD Message Troubleshooting Table
Displayed Message
Can User
Correct?
Explanation Solution
8.5V PWR FAIL* No Internal power failure. Contact your authorized service
representative.
1
15V CTL FAIL* No Controller voltage failure. Contact your authorized service
representative.
1
23.5V CTL FAIL* No Controller voltage failure. Contact your authorized service
representative.
1
48V PWR FAIL* No Internal power failure. Contact your authorized service
representative.
1
ACCESS NULL PTR* No Fatal firmware error on
controller board.
Contact your authorized service
representative.
1
A TO D OVERUN* No Fatal firmware error on
controller board.
Contact your authorized service
representative.
1
BUFFER OVERFLOW Yes Host sends data after the
printer buffer is full (serial
interface).
Check your serial host interface
parameter settings; if necessary,
adjust them so that they match
the settings of the attached host.
BUFFER OVERRUN Yes Receive overrun (serial
interface).
Check printer serial port
configuration setup. Ensure the
baud rate and data protocol
match both host and printer
settings.
CAUTION PPM HAS
REMOTE CONTROL
Yes Another user is accessing
the printer remotely through
the Printer Manager.
Wait until the remote user has
finished their Printer Manager
session, or press any key to
disable the Printer Manger and
gain control of the printer.
CLEAR PAPER JAM Yes No paper motion. Clear jam and reload paper. If
this message recurs, contact
your authorized service
representative.
1
CLOSE PLATEN Yes The forms thickness lever is
open.
Close the forms thickness lever.