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Troubleshooting and Maintenance
Troubleshooting Your Notebook
78 Reference Guide
If the notebook doesn’t enter Standby mode as expected
• If you have a connection to another computer, the notebook won’t enter Standby
if the connection is active.
• If the notebook is performing an operation, it normally waits for the operation to
finish before going into Standby.
If the notebook doesn’t enter Hibernation as expected
Make sure Hibernation support is enabled. From Control Panel, open Power Options,
then select the Hibernate tab.
Also, check the Power Schemes tab. Make sure the Hibernation timeouts for both
AC power and battery power are not set to Never.
Printing problems
Hint
You will usually be able to solve most printing problems by using the Print
troubleshooter in Windows Help. Select Start > Help and Support.
If a serial or parallel printer doesn’t print
• Make sure the printer is on and has paper in it.
• Make sure you are using the correct printer cable or cable adapter, and that the
cable is secure at both ends.
• Check for printer errors.
If the left edge of printed output is missing
Certain applications may not work properly with 600-dpi printers. If you’re using
such a printer, try selecting a compatible printer driver for a 300-dpi printer.
If an infrared printer doesn’t print
• Make sure the line between the two infrared ports is not blocked, and that
the ports face each other as squarely as possible. (The notebook infrared port
is located on the front of the notebook.) The ports should be no more than
1 meter apart.
• Make sure the printer is on and has paper in it.
• Check for printer errors.
• Make sure Windows is running; otherwise infrared printing is not available.