Filter
Top Products
Troubleshooting and Maintenance
Troubleshooting Your Notebook
80 Reference Guide
If the USB port is not working
• Contact the vendor of the peripheral device for the latest USB drivers.
• Check the port settings in Control Panel. Open the hardware Device Manager,
then select Universal Serial Bus Controller.
Startup problems
If the notebook doesn’t respond when you turn it on
• Connect the AC adapter.
• Reset the notebook by inserting the tip of a paper clip into the reset button on the
bottom of the notebook. Then press the power button to turn it on.
• If the notebook still doesn’t respond, remove the battery and AC adapter, remove
any PC Cards, and undock the notebook if docked. Then plug in the AC adapter
again, and reset the notebook using the reset button.
If the notebook won’t boot from battery power
• Make sure the battery is properly inserted and fully charged. Check the battery
charge by removing it and pressing the pad on the side of the battery. The lights
show the charge level.
• If available, try another battery.
If the notebook will not boot from the diskette drive
• Make sure the diskette drive is selected as the boot device.
• If you’re using a USB diskette drive, use the BIOS Setup utility to make sure
Legacy USB Support is enabled. If your notebook also has a built-in diskette
drive, use the BIOS Setup utility Boot menu to make sure the USB diskette drive
is the first device under Removable Drive.
If the notebook stops responding after booting
Check whether you are connected to a TCP/IP network with no DHCP server. This
can cause a long delay at startup because DHCP is enabled. Contact your network
administrator to determine the proper TCP/IP configuration.
If the notebook takes a long time to resume after entering Standby
The notebook can routinely take a minute or more to resume if it has a network card
installed. While the operating system is loading drivers and checking hardware and
network connections, you will see a blinking cursor on your display. As soon as the
hardware has been re-initialized, the Windows desktop will appear.