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© 2009 Datacom Systems Inc
8 Customer Service
This USERguide was written to help you get to know your new VS-1200 Series quickly and easily.
We would welcome any comments or suggestions you may have regarding this USERguide.
Datacom Customer Service is available via telephone, facsimile, E-mail and Web. Outside of
support hours, please leave a voice message and our Customer Service Staff will return your call as
soon as possible.
Tel: (315) 463-9541
Fax: (315) 463-9557
E-mail: support@datacomsystems.com
Web: http://www.datacomsystems.com
8.1 Internet
Obtain additional information about Datacom Systems, Inc. at: http://www.datacomsystems.com
8.2 Warranty
Datacom Systems, Inc. (DSI) warrants that the hardware which it supplies will be free from
significant defects in materials and workmanship for a period of two years from the date of delivery
(Warranty Period), under normal use and conditions. In the event of any such defect, you can return
an item of defective hardware, freight prepaid, to DSI during the Warranty Period, and DSI will
repair or replace the defective equipment and return it to you, freight prepaid. If DSI determines that
the equipment is not defective, it will return it to you, freight collect. DSI shall have no responsibility
for any deficiency resulting from accidents, misuse, modifications, power disturbances (including use
of a power supply not specified by DSI), or various other forms of disaster, e.g., earthquakes,
floods, etc.
PLEASE DO NOT ATTEMPT TO RETURN ANY ITEM PRIOR TO RECEIVING A RETURN
MATERIAL AUTHORIZATION (RMA) NUMBER FROM DATACOM CUSTOMER SERVICE
AT (315) 463-9541 or support@datacomsystems.com
8.3 Limits of Liability
The warranties set forth above are exclusive and in lieu of all other warranties. Datacom Systems,
Inc. (DSI) makes no other warranties, expressed or implied, and DSI expressly disclaims all other
warranties, including but not limited to implied warranties of merchantability and fitness for a
particular purpose. Moreover, the provisions set forth above state DSI’s entire responsibility and
your sole and exclusive remedy with respect to any breach of warranty or contract.
No liability for consequential damages. Under no circumstances and under no theory of Liability shall
DSI be liable for costs of procurement of substitute products or services, lost profits, lost savings,
loss of information or data, or any other special, indirect, consequential or incidental damages,
arising in any way out of the sale of, use of, or inability to use, any DSI product or service, even if
DSI has been advised of the possibility of such damages.