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Solving Problems 33
CHECK THE CONNECTION — Verify that the telephone line is connected to
the modem.
CHECK THE TELEPHONE LINE — Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
IRREGULAR DIAL TONE —If you have voice mail service, you might hear an
irregular dial tone when you have messages. Contact your telephone company for
instructions on restoring a dial tone.
TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone
directory for instructions on deactivating this feature. Then adjust the dial-up
networking connection properties.
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware, click Phone and Modem Options, click
the Dialing Rules tab, and then click Edit....
3 In the Edit Location window, ensure that To disable call waiting, dial: is
checked, and then select the proper code as listed in your telephone directory.
4 Click Apply and click OK.
5 Close the Phone and Modems Options window.
6 Close the Control Panel window.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
1 Click the Start button and click Control Panel.
2 Click Printers and Other Hardware and click Phone and Modem Options.
3 Click the Modems tab.
4 Click the COM port for your modem.
5 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.