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Solving Problems 29
HINT: Connect the
modem to an analog
telephone jack only. The
modem does not operate
while it is connected to a
digital telephone network.
UNLOCK THE SCANNER— Ensure that your scanner is unlocked if it has a
locking tab or button.
REINSTALL THE SCANNER DRIVER— Reinstall the scanner driver. See the
scanner documentation for instructions.
CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 40.
CHECK THE CONNECTION— Verify that the telephone line is connected to the
green connector on the modem. (The green line-in connector has either a LINE
IN label or a connector-shaped icon next to it.) Make sure you hear a click when
you insert the telephone line connector.
CHECK THE TELEPHONE JACK— Disconnect the telephone line from the
modem and connect it to a telephone. Listen for a dial tone.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK— If
you have other telephone devices sharing the line, such as an answering machine,
fax machine, surge protector, or line splitter, then bypass them and connect the
modem directly to the telephone wall jack with the telephone line.
CHECK THE TELEPHONE LINE— Try using a different telephone line. If you
are using a line that is 3 m (10 ft) or more in length, try a shorter one.
VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS
1 Click the Start button, and then click Control Panel.
2 Click Printers and Other Hardware.
3 Click Phone and Modem Options.
4 Click the Modems tab.
5 Click the COM port for your modem.
6 Click Properties, click the Diagnostics tab, and then click Query Modem to
verify that the modem is communicating with Windows.
If all commands receive responses, the modem is operating properly.