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Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 25
If your computer has speakers, use this section
to solve speaker problems
. . . . . . . . . . . . . . . . . . . 25
Printer Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 27
If you cannot print to a parallel port printer
. . . . . . . . . . 27
If you cannot print to a USB printer
. . . . . . . . . . . . . . 28
Scanner Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 28
Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 30
Keyboard Problems
. . . . . . . . . . . . . . . . . . . . . . . . 31
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 31
If you cannot save a file to a floppy disk
. . . . . . . . . . . . 31
If you cannot play a music CD or install
a program from a CD
. . . . . . . . . . . . . . . . . . . . . 32
If you have a hard drive problem
. . . . . . . . . . . . . . . . 33
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 33
Microsoft
®
Windows
®
Error Messages . . . . . . . . . . . . . . 34
General Program Problems . . . . . . . . . . . . . . . . . . . . 35
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 35
A program stops responding
. . . . . . . . . . . . . . . . . . 35
A program error causes the system to lock up
. . . . . . . . . 35
A solid blue screen appears
. . . . . . . . . . . . . . . . . . 36
A program is designed for an earlier
Windows operating system
. . . . . . . . . . . . . . . . . . . 36
Internet Connection Problems
. . . . . . . . . . . . . . . . . . 36
If you have a problem with your Internet connection
. . . . . . 36
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 37
Resolving Other Technical Problems
. . . . . . . . . . . . . . . 37