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38 Solving Problems
www.dell.com | support.dell.com
NOTICE: The Dell | Support website, support.dell.com, and the Dell
ResourceCD provide approved drivers for Dell™ computers. If you install
drivers obtained from other sources, your computer might not work correctly.
A driver is a software program that allows a hardware device controller to
function properly and to communicate with the computer. Sometimes you
can fix a device problem by reinstalling its driver:
1 From the Windows desktop, insert the Dell ResourceCD into the CD
drive.
If this is your first time to use the ResourceCD, go to step 2. If not, go
to step 5.
2 When the ResourceCD Installation program starts, follow the
prompts on the screen.
3 When the InstallShield Wizard Complete window appears, remove
the ResourceCD and click Finish to restart the computer.
4 When you see the Windows desktop, reinsert the ResourceCD into the
CD drive.
E-MAIL DELL— Go to support.dell.com, and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy" on page 82 for a description of the hardware and software support
provided by Dell.
CALL DELL— If you cannot solve your problem using the Dell | Support
website or e-mail service, call Dell for technical assistance (see page 84). See
"Dell Technical Support Policy" on page 82 for a description of the hardware and
software support provided by Dell.