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36 Solving Problems
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A solid blue screen appears
HINT: ScanDisk may
run when you restart the
computer. Follow the
instructions on the screen.
A program is designed for an earlier Windows operating system
If you have a problem with your Internet connection
TURN THE COMPUTER OFF— If your computer locks up and you are unable to
get a response by pressing a key on your keyboard or moving your mouse, press
and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then press the power button again to turn on the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. You might lose data if you are unable to perform a Microsoft Windows
shutdown.
RUN THE PROGRAM COMPATIBILITY WIZARD
Windows XP provides a Program Compatibility Wizard that configures a
program to run in an environment more similar to older Windows operating
system environments.
1 Click the Start button, point to All Programs—> Accessories, and then click
Program Compatibility Wizard.
2 On the welcome screen, click Next.
3 Follow the instructions on the screen.
REVIEW "MODEM PROBLEMS"—See page 29.