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Solving Problems 29
If you cannot play a music CD or install a program from a CD
HINT: High-speed CD
drive vibration is normal
and may cause noise. This
does not indicate a defect
in the drive or the CD.
CANNOT SAVE FILES TO A FLOPPY DISK— Ensure that the floppy disk is
not full or write-protected (locked). See the following illustration.
TEST THE DRIVE WITH ANOTHER FLOPPY DISK— Insert another floppy
disk to eliminate the possibility that the original floppy disk is defective.
not write-
protected
back of floppy disk
write-protected
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— Double-click the
My Computer icon. If the CD drive is not listed, perform a full scan with your
antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
TEST THE DRIVE WITH ANOTHER CD—Insert another CD to eliminate the
possibility that the original CD is defective.
CLEAN THE DISC— See the Tell Me How help file for instructions.
ADJUST THE WINDOWS VOLUME CONTROL— Double-click the yellow
speaker icon in the lower-right corner of your screen. Be sure that the volume is
turned up and that the sound is not muted.