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Video and Monitor Problems . . . . . . . . . . . . . . . . . . . 22
If the screen is blank
. . . . . . . . . . . . . . . . . . . . . . 22
If the screen is difficult to read . . . . . . . . . . . . . . . . . 23
Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 24
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 25
If you cannot print to a parallel port printer
. . . . . . . . . . 25
If you cannot print to a USB printer . . . . . . . . . . . . . . 25
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 26
Modem Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 26
Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 28
Drive Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 28
If you cannot save a file to a floppy disk
. . . . . . . . . . . . 28
If you cannot play a music CD or install
a program from a CD
. . . . . . . . . . . . . . . . . . . . . 29
If you cannot play a DVD movie . . . . . . . . . . . . . . . . 30
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . . 30
If you have a hard drive problem . . . . . . . . . . . . . . . . 30
Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31
Windows Error Messages
. . . . . . . . . . . . . . . . . . . . . 31
General Program Problems
. . . . . . . . . . . . . . . . . . . . 32
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 32
A program stops responding . . . . . . . . . . . . . . . . . . 32
A solid blue screen appears
. . . . . . . . . . . . . . . . . . 32
Internet Connection Problems
. . . . . . . . . . . . . . . . . . 33
If you have a problem with your Dellnet account
. . . . . . . . 33
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 33
Resolving Other Technical Problems
. . . . . . . . . . . . . . . 33