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Solving Problems 33
Internet Connection Problems
If you have a problem with your Dellnet account
E-Mail Problems
Resolving Other Technical Problems
REVIEW “SETTING UP DELLNET (U.S. ONLY)”—See page 12.
REVIEW “MODEM PROBLEMS”—See page 26.
TURN OFF CALL WAITING (CATCH-PHONE)—See your telephone directory
for instructions on deactivating this feature. Then adjust the dial-up networking
connection properties:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Modems icon.
3 In the Modems Properties window, click the Dialing Properties button.
4 Ensure that To disable call waiting, dial: is checked and then select the proper
code according to the information in your telephone directory.
5 Click the Apply button and then click the OK button.
6 Close the Modems Properties window.
7 Close the Control Panel.
REVIEW "SENDING AND RECEIVING E-MAIL"—See page 13.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.
GO TO THE DELL SUPPORT WEBSITE— Go to http://support.dell.com for
help with general usage, installation, and troubleshooting questions.