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32 Solving Problems
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General Program Problems
A program crashes
A program stops responding
A solid blue screen appears
A REQUIRED .DLL FILE WAS NOT FOUND— The program that you are
trying to open is missing an essential file. To remove and then reinstall the
program:
1 Click the Start button, point to Settings, and then click Control Panel.
2 Double-click the Add/Remove Programs icon.
3 Select the program that you want to remove.
4 Click Add/Remove and follow the prompts on the screen.
5 See the program documentation for installation instructions.
SEE THE SOFTWARE DOCUMENTATION— Many software manufacturers
maintain websites with information that may help you to solve the problem.
PRESS <CTRL><ALT><DEL>—In the Close Program window, select the
program that is no longer responding. Then click the End Task button.
TURN THE COMPUTER OFF— If the computer does not respond to a keystroke
or a proper shutdown (see page 16), press the power button until the computer
turns off. Press the power button again to restart the computer. The solid blue
screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk will automatically run during the start-up process. Follow
the instructions on the screen.