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114 Appendix
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Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include any accessories that belong with the item(s) being returned
(power cables, CDs, guides, and so on) if the return is for credit.
4 Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect-on-delivery packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.