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Solving Problems 39
If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
If the CD-RW drive stops writing
HINT: If you disable
standby mode to write to a
CD-RW drive, remember
to reenable standby mode
when you finish writing to
the CD.
ADJUST THE WINDOWS VOLUME CONTROL— In Windows XP, click the
speaker icon in the lower-right corner of your screen. In Windows 2000, double-
click the speaker icon in the lower-right corner of your screen. Be sure that the
volume is turned up and that the sound is not muted.
IF HEADPHONES ARE CONNECTED TO THE FRONT-PANEL HEADPHONE
JACK, CHECK FOR SOUND FROM THE HEADPHONES— Sound from the
speakers is automatically disabled when headphones are connected to the
computer’s front-panel headphone jack.
CHECK FOR INTERRUPT REQUEST CONFLICTS— See page 49.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE— In Windows XP,
Click the Start button, and then click My Computer. In Windows 2000, double-
click the My Computer icon on the Windows desktop. If the DVD drive is not
listed, perform a full scan with your antivirus software to check for and remove
viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE WITH ANOTHER DVD—Insert another DVD to eliminate
the possibility that the original DVD is defective.
CLEAN THE DISC— See the Tell Me How help file for instructions.
TURN OFF STANDBY IN WINDOWS BEFORE WRITING TO A CD-RW
DISC— See the Tell Me How help file or search for the keyword standby in the
Help and Support Center (Help in Windows 2000). To access help files, see
page 26.