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46 Solving Problems
www.dell.com | support.dell.com
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET— With the
Outlook Express e-mail program open, click File. If Work Offline has a check
next to it, click the check to remove it and connect to the Internet.
CONTACT YOUR INTERNET SERVICE PROVIDER— Contact your Internet
service provider for assistance.
GO TO THE DELL SUPPORT WEBSITE— Go to the Dell | Support website
for help with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy" on page 98 for a description of the hardware and
software support provided by Dell.
E-MAIL DELL— Go to the Dell | Support website, and then click E-Mail Dell
in the Communicate list. Send an e-mail message to Dell about your problem;
you can expect to receive an e-mail message from Dell within hours. See "Dell
Technical Support Policy" on page 98 for a description of the hardware and
software support provided by Dell.
CALL DELL— If you cannot solve your problem using the Dell support website
or e-mail service, call Dell for technical assistance (see page 100). See "Dell
Technical Support Policy" on page 98 for a description of the hardware and
software support provided by Dell.