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4-6 Dell Inspiron 5000 Reference and Troubleshooting Guide
Figure 4-1. Diagnostics Checklist
Name: ______________________________________________________________Date: ______________________
Address: ________________________________________________________Phone number:
__________________
Service tag (an alphanumeric code on the back or bottom of the computer):______________________________
Express Service Code: ____________________________________________________________________________
Return Material Authorization Number (if provided by Dell support technician):
___________________________
Operating system and version: _____________________________________________________________________
Peripherals: ____________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Expansion cards:_________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Are you connected to a network? yes no
Network, version, and network card: _______________________________________________________________
Programs and versions: ___________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Refer to your operating system documentation to determine the contents of the system’s start-up files. If the
computer is connected to a printer, print each file. Otherwise, record the contents of each file before
calling Dell.
Error message or diagnostic code: _________________________________________________________________
Description of problem and troubleshooting procedures you performed: ________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
Diagnostics Checklist
3959ubk1.book Page 6 Monday, March 20, 2000 4:52 PM